Even though a roofer may try to impress a potential client during their initial meeting, it is hard to tell if they can fulfill the promises they make. However, it is possible to assess and evaluate the quality of work they do without any first-hand experience.
Today, online reviews from past clients offer a good way to learn about the roofing companies in a local area. People who have hired the company in the past can provide insight into the roofer’s craftsmanship, communication, quality of work, and more.
The Top Reasons to Read Client Reviews
To better understand the services and products offered by a roofing company, look at feedback from past clients. In most cases, great reviews usually indicate quality workmanship. However, it is also a good idea to see how the roofing company responds to negative reviews. For example, do they address the things that have been criticized and offer a solution? Are the issues handled in a professional way?
According to a recent study conducted by BrightLocal, researchers found that approximately 85% of consumers see online reviews as being as trustworthy as a personal recommendation. They have also reported that consumers are looking for a minimum of a four-star review before putting their trust in a business. Also, positive reviews help people trust a local service provider more.
Did the Roofer Stand by Their Work?
One of the things someone who is considering hiring a roofer can find out when reading roofer reviews is whether they stood by their work. For example, did they offer repairs if something failed shortly after the installation? Does the roofer offer any type of warranty or guarantee on the work is done? Usually, this is all information that can be found by looking at the reviews on the company’s website and on third-party review sites such as Angie’s List and Yelp.
Response to Negative Reviews
As mentioned above, looking at a roofer’s response to negative reviews is just as important as reading the positive ones. Take some time to see how the roofer handled a less-than-stellar comment about the work they did for a client. Did they even respond? It is important to find a roofer who addresses issues that customers have. They should provide a solution that is satisfactory or, if not, this may be a red flag that a different roofer should be found to handle the repair or installation project.
Finding the Best Local Roofer for the Job
The roof on a home is what stands between the people and interior and the outside conditions. If the roof is in disrepair, hiring a roofer can restore it to its proper, protective condition. By reading reviews, a person can feel confident they have found a quality roofer for their needs.
Being informed, knowing what to look for, and taking the right steps are the best ways to find and hire a quality roofer in any area. Doing this will pay off in the long run and provide the desired results. Being informed is the best way to ensure the right roofer is found.